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Shipping Policy

  • 14-Day Refund Policy

  • Origin of Shipment: All TrackMate XE Smartwatches are shipped from our warehouse located in Shenzhen, China.

  • Dispatch Time: Orders are typically processed within 1-3 business days from the date of purchase, excluding weekends and public holidays.

  • Shipping Partners: We partner with reputable global shipping carriers to ensure the timely and secure delivery of your TrackMate XE Smartwatch.

  • Estimated Delivery Times:

    • Standard International Shipping: 10-25 business days.

    • Expedited Shipping Options: Available for faster delivery; delivery times vary based on the selected shipping method.

  • Tracking Information: Once your order has been dispatched, you will receive an email with tracking details, allowing you to monitor the progress of your shipment.

  • International Customs and Duties: Please note that customers are responsible for any customs duties, taxes, or fees that may be incurred upon delivery.

  • Money-Back Guarantee for Delayed Shipments:

    • If, for any reason, your TrackMate XE Smartwatch shipment is delayed for more than 120 days from the date of purchase, you have the right to request a full refund.

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